Refund Policy

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase. You may be eligible for a refund if:

• The item is defective, damaged, or incorrect.
• The order was not delivered as promised.
• The item does not match the description provided on our app.

Refund requests must be submitted within [14] days of receiving the order.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Perishable goods (e.g., food, flowers).
• Digital products or downloadable content.
• Personalized or custom-made items.
• Items marked as "Final Sale" or "Non-Returnable."

3. Refund Process

To request a refund, follow these steps:

1. Contact our support team at support@menoalmootasel.online with your order details.
2. Provide photos of the product (if applicable) and a brief explanation of the issue.
3. Our team will review your request and respond within 14 business days.
4. If approved, your refund will be processed to your original payment method within 14 days.

4. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

• Check your bank account or payment provider.
• Contact your bank, as processing times may vary.
• Reach out to our support team for further assistance.

5. Contact Us

For any questions or refund-related inquiries, please contact us at:
support@menoalmootasel.online